Help & care
Returns & exchanges
Changed your mind, or the fit is not quite right? You have 30 days to send standard pieces back for a refund or exchange. Returns are handled personally by our customer-care team — there is no form to wrestle with, just email us and we will take it from there.
How to start a return
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1
Get in touch within 30 days
Email our team with your order number and which piece you would like to return or exchange. Standard pieces have a 30-day window from delivery; made-to-order pieces are final sale.
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2
We confirm and send instructions
We reply with return instructions and, where we can provide one, a return label. Items should come back unworn, with tags attached, in their original packaging.
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3
Post it back to the atelier
Send the parcel using the instructions we confirm. Keep the proof of postage until your return is settled — that receipt is your safety net.
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4
Refund or exchange
Once your return reaches the atelier and passes a quick check, refunds go back to your original payment method. Prefer a different size or colour? Tell us and we will arrange an exchange instead.
The short version
- 30 days from delivery to request a return on standard pieces.
- Items must be unworn and unwashed, with all tags still attached.
- Made-to-order and altered pieces are final sale.
- Refunds are issued to the original payment method.
Start a return or ask a question
Message our care team and we will confirm the next steps for your return.
Contact customer careOrdered as a guest?
Look up your order with your order number and email so you have the details ready before you get in touch.
Track your orderReturns and exchanges are arranged directly with our customer-care team — Atelier does not have a self-service returns portal, and that is on purpose: a real person handles every return.